Shipping policy
Shipping Policy
Last Updated: 03/20/26
FLOW ships worldwide with a focus on reliability, transparency, and customer satisfaction. Delivery times may vary depending on destination, customs processing, and carrier operations.
Shipping Destinations
FLOW ships to customers worldwide. While we serve most countries, the majority of our orders are shipped to the United States, Canada, United Kingdom, Australia, and New Zealand.
Certain remote or restricted regions may have limited shipping availability.
Order Processing
Orders are typically processed within 1–2 business days.
Once an order has been processed and enters fulfillment, it cannot be modified or cancelled.
Processing times may be slightly extended during:
• weekends
• holidays
• periods of high order volume
Once your order ships, you will receive a confirmation email with tracking information.
Domestic Shipping (USA)
Estimated delivery time: 6–15 business days
Carriers may include:
• UPS
• FedEx
• USPS
• DHL
• EVRI
• or local postal partners
Tracking will be provided once your order ships.
International Shipping
Estimated delivery time: 10–20 business days, depending on destination and customs processing.
International shipments may be handled by:
• DHL
• EVRI
• UPS
• FedEx
• local postal services in the destination country
Customers are responsible for any customs duties, taxes, or import fees required by their country.
Customs inspections and international logistics may occasionally cause delays that are outside FLOW’s control.
Tracking Information
Tracking details are sent via email once an order has shipped.
Please note that tracking updates may take 2–5 business days to appear in the carrier's system after shipment.
Customers can monitor delivery status through the carrier’s tracking website.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 10 business days of delivery.
To process the claim, customers must provide:
• clear photos of the issue
• a video showing the problem
This evidence allows our team to verify the issue and submit the claim to our fulfillment partner.
Once verified, we may offer a replacement, store credit, or refund, depending on the situation.
Customer Address Responsibility
Customers are responsible for entering accurate shipping information at checkout.
FLOW is not responsible for delivery issues caused by customer errors, including but not limited to:
• incorrect or incomplete address
• incorrect postal code
• missing apartment or unit number
• failure to collect the package from the carrier
• refusal of delivery
• failure to respond to courier delivery attempts
Orders shipped to the address provided at checkout cannot be refunded due to address-related errors.
Delivered Packages
Once a package is marked delivered by the carrier, FLOW is not responsible for lost or stolen packages.
Customers should first contact the local courier or postal service if a delivered package cannot be located.
Our support team may review these cases on a case-by-case basis to determine whether assistance can be provided.
Remote Area Shipping
Some remote or hard-to-reach locations may require additional shipping fees due to carrier surcharges.
Shipping Delays
Delivery estimates are provided in business days and are not guaranteed.
Delays may occur due to factors outside FLOW's control, including:
• customs inspections
• carrier delays
• severe weather
• transportation disruptions
• high shipping volume periods
In the rare case that a package has not arrived within 45 days of shipment, customers may contact our support team for assistance, and we will review the order for possible replacement or refund.
Return Shipping
If a return is approved according to our Refund & Return Policy, customers are responsible for return shipping costs unless the item was defective or shipped incorrectly.
Return instructions will be provided by our support team.